Terms and conditions Chalet Escalade
Thank you for choosing to book with us, we hope you will enjoy your stay. The following terms and conditions apply to your booking. They form the terms of a legally binding contract between us and you.
Our rooms are priced depending on the season you choose to stay with us,maximum occupancy is 12 people.
A deposit is required at the time of booking, to be paid by credit/debit card or cheque. If you book more than seven days before arrival, the non-refundable deposit will be 50% of the cost of your booking. If you book seven days or less before arrival you will be required to pay the full amount due for the whole of your stay.
Confirmation of Booking
Your booking will be completed when we acknowledge receipt of your booking requestand accept your booking Prior to that the booking will only be regarded as provisional.
We accept payment by credit or debit card. Payments in cash on departure accepted. No cheques will be accepted on departure. Payment for any outstanding balance for the cost of your stay and any extras incurred will be payable on departure. Please note we do not accept American Express.
Cancellation by you
If you cancel more than seven days before arrival you will lose your deposit, but will not be charged for the remainder of your booking. If you cancel seven days or less before arrival, or fail to check in ("no-show"), or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking, less any costs not incurred by us as a result of your cancellation. In agreeing to our terms and conditions, you authorise us to charge this amount to the credit/debit card used to secure the booking. It is recommended that you take out travel insurance which provides for cancellation cover.
Cancellation by us
In the unlikely event that we are forced to cancel your booking, due to circumstances beyond our control, we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or unacceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.
Arrival and Departure
You will be able to check in between the hours of 3pm and 9pm Please phone in advance to advise of an estimated time of arrival, as our reception is not continually manned. Arrivals after 9pm are by prior arrangement only. If prior arrangements have not been made, and you do not arrive by 9pm.
We request that you vacate your room 11.30 am on the day of departure.
Damage and Breakage
We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused, for any items discovered missing after you depart or for the cost of the room for any time period for which it is considered un-usable due to damage. In agreeing to our terms and conditions, you authorise us to charge this amount to the debit/ credit card used to secure the booking. If you paid your deposit by cheque, you will receive an invoice for the charges to be settled on departure. If the damage/breakages are discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.
We are a No Smoking establishment. If we find that guests have been smoking in the room, or anywhere on the premises, then we reserve the right to ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave, we also reserve the right to charge a sum equivalent to one night's stay if we are unable to re-let the room for 24 hours whilst it is fully aired. In agreeing to our terms and conditions, you authorise us to charge this amount to the debit/ credit card used to secure the booking. If you paid your deposit by cheque, you will receive an invoice for the charges to be settled on departure. If evidence of smoking is discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.
Sorry, we do not accept pets.
We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees. Cars left in our car park are parked at your own risk. The Ashberry Guesthouse is not responsible for the content of external Internet sites.
Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.
Any dispute between us will be governed by the non-exclusive law of the french court